Saturday, May 10, 2008

ISPs in Singapore blocking BitTorrent traffic

There has been a considerable amount of controversy over the practice of some ISPs in the U.S. to limit or block traffic. The target is typically VOIP or BitTorrent, and the excuse is that it is overloading their networks.

This brings up the obvious question of why you would be in a business if you don't intend to supply the service you are supposedly selling.

A group calling itself the "max planck institute for software systems" has created a web site and Java applet that allows you to test your connection to see if traffic is being blocked. A fair number of people from Singapore have used the test, and the results are in:

We found widespread blocking of BitTorrent transfers only in the U.S. and Singapore. Interestingly, even within these countries, blocking was observed by hosts belonging to a handful of large ISPs.

I tried the test using my connection which is (barely) served by Starhub Maxonline. The results show that traffic was not blocked, but the throughput speeds are pathetic. The results are as follows:

Is BitTorrent traffic on a well-known BitTorrent port (6881) throttled?

* The BitTorrent upload (seeding) worked. Our tool was successful in uploading data using the BitTorrent protocol.

* The BitTorrent download worked. Our tool was successful in downloading data using the BitTorrent protocol.

* There's no indication that your ISP rate limits your BitTorrent downloads. In our tests a TCP download achieved minimal 39 Kbps while a BitTorrent download achieved maximal 26 Kbps.

The good news is that the BitTorrent protocol is not being actively blocked. The bad news is the terrible speed achieved. What is supposed to be an 8 Mbps service is delivering 39 Kbps.

Starhub continues to under-provision international bandwidth into Singapore. Local speeds can and do achieve the advertised numbers, but try and access anything outside Singapore and you might as well be on dial-up.





Friday, May 09, 2008

OCBC Securities - All your incomes are belong to us

Our series on great moments in abusive legal terms and conditions visits with the fine folks at OCBC Securities.

The 54 page document that governs doing business with OCBC can be found here.

I bring to your attention a couple of gems. The first is Clause 17.

17. Investment of Monies received

(a) You agree that OSPL shall be entitled to retain all of the interest earned from the maintenance of any monies standing to the credit of any Account; and

(b) You agree that OSPL shall be entitled to retain all of the returns from the investment of monies received on your Account. Such investment of monies shall be carried out in accordance with the SFA.

which suggests that leaving money with these folks is unlikely to result in any gain - except for OCBC.

Clause 24 deals with OCBC's obligations to protect your personal information. Somewhat predictably, one is forced to agree to OCBC's right to disclose your data to third parties under a number of different circumstances. There are nine (9) of these, and then we get to the final nail in the coffin of privacy.

24. Consent to disclosure

(a) You hereby expressly authorise and permit OSPL and each of its officers to divulge, reveal or disclose any or all of your particulars of your Account, including but not limited to your information relating to any transaction or dealings between you and OSPL;-

(x) any other person or entity at any time:-

(1) which OSPL or any officer in good faith considers appropriate for any purpose in connection with these terms and conditions; or

(2) where such particulars of your Account was inadvertently divulged, revealed or disclosed to/or accessed by such persons or entities through no willful default of OSPL or relevant officer


This is pretty good stuff. Ignoring the bad grammar (your Account was), as a customer you basically agree that even if OCBC completely screws up and loses your data, has it stolen, compromised or otherwise purloined, they are off the hook.

Lawyers 2, Customers 0






Thursday, May 08, 2008

UOB does it again

Credit crisis not withstanding, the banks and brokers have been up to their old tricks with bizarre and egregious terms and conditions buried in the fine print of forms.

Our example today comes courtesy of UOB. They are proud of their two factor authentication (required by the regulator) for Internet banking, which they trumpet on their home page. However, it seems the pride is tempered somewhat by fear.

If a customer applies to have their password changed, something one should do routinely as a good security practice, the following piece of legalese forms part of the agreement:

"In consideration of the Bank issuing to me a replacement Password, I confirm that I remain responsible for all transactions made with my old or deactivated Password"

Yes folks, UOB has managed to legally defeat the whole purpose of changing your password. Even if someone uses a deactivated or old password, you are responsible. One quick question for the brain trust at UOB - How does a password continue to function if it has been deactivated?

As a customer, I wonder just what kind of a computer department UOB is running if they require legal protection from deactivated passwords.






Monday, February 18, 2008

Singapore - You are a foreigner, shut up


In Singapore, whether on a work permit or with Permanent Residence status, you are never allowed to forget that you are a foreigner. You may live here for more than ten years, contribute to the CPF, pay taxes, and create employment for Singaporeans, but you are not eligible for any Government programs such as top-ups or tax rebates, and you pay higher fees for medical treatment.

More importantly, you have no right to speak. As has been made abundantly clear with refusals to permit speakers from overseas and the latest fiasco with the Complaints Choir, foreigners are expected to be invisible and quiet. There is an excellent review here of the situation, written by a Singaporean.

Which is all well and good from one point of view. If one is a guest, it is rude to criticize one's host.

Using the term "guest" stretches things more than a bit though. Moving to Singapore, raising a family, starting businesses, employing people, these are not the behaviours of a guest. There is clearly a commitment and permanence which makes the label "guest" inappropriate.

The Singapore government survives and prospers in no small part because of its disciplined and relentless organizational ability and focus on listening to the "HDB heartlanders". Given that set up, it is not hard to see how foreigners present a problem. They are too heterogeneous to be managed.

The reality is that there are now more than a million foreigners living in Singapore. And they are completely disenfranchised. To have almost a third of the population of a country relegated to invisible status is simply to breed trouble. There are no examples in history of disenfranchising major portions of a population leading to positive outcomes.

I doubt we will see British investment bankers rioting in the streets demanding their rights to be heard - they tend to riot only after extended sessions at Boat Quay. Instead, Singapore gets what it has created - a foreign population that feels no connection to their adopted country of residence, and a large group of people with no voice to air grievances or suggest improvements.

I contrast this with Hong Kong, where the expat population is proud of their adopted home, and serve as unofficial ambassadors for the Territory, creating and sustaining a positive image for Hong Kong throughout the world.

It is a shame that those in power today have made the policy calculation that they need to suppress foreign residents in Singapore in order to manage Singapore. There are other, more positive approaches which do not risk the Singapore identity, while providing those contributing to the growth of the country with an appropriate level of representation.







Sunday, January 06, 2008

Hacking Bluetooth - We hear you

The history of the Internet has been the story of connecting things together - machines, data, and people. We have all benefited from the almost frictionless access to information that now prevails.

There is a dark side however, whether it is spam, identity theft, or in this case, intrusion. Hackszine has an article and video on how to hack a Bluetooth connection. It turns out to be relatively simple to do. The really scary part is that the hack goes on to show how to activate a Bluetooth device remotely, and then monitor the data stream.

In plain English, that means that somebody can hack into your fancy Bluetooth headset, and listen to what you are saying, even when you are not in a phone call.

And yes, there are other hacks to turn on your web cam remotely and monitor the video stream.

Have a nice day.





Saturday, January 05, 2008

ASUS - The Most Hated Company In the PC Industry


Mile Elgan, of "Mike's List" fame, has an interesting piece here, where he looks at the impact ASUS is having on the PC industry by releasing the Eee PC.

The size, operating system, features, quality of construction, use of SSD storage, and price, all directly challenge the incumbent suppliers who have controlled the rate of change and pricing.

"The source of ire is a tiny laptop called the ASUS Eee PC. This open, flexible, relatively powerful, and very small laptop is notable for one feature above all: It's price. The Eee PC can be had for as little as $299. (Go here to read the reviews -- they're all positive.)

Let's take a moment to ponder how cheap that is. This full-featured laptop costs $69 less than the 16 GB Apple iPod Touch. It's $100 less than an Amazon Kindle e-book reader. The most expensive configuration for the ASUS Eee PC on Amazon.com is $499."

"The reason Microsoft hates Asustek couldn't be more obvious. The Eee PC runs Linux (Xandros running KDE) and uses an appealing and innovative tabbed-based user interface developed by Asustek. The device also comes with OpenOffice, a Microsoft Office replacement, and Firefox. The entire system -- hardware, OS, office suite and applications -- costs $30 less than Amazon.com's discounted price for Microsoft Windows Vista Ultimate alone. The Asus Eee PC is demonstrating to the world that its success depends on aggressively *avoiding* any Microsoft product."

Well said, and very true.






Friday, January 04, 2008

Netgear ReadyNAS NV - Power Supply Burns Out


Having gone through a number of low end network attached storage (NAS) devices, I finally opted to pay for a premium product that also happened to run the streaming music server software I use. That combination was the Infrant ReadyNAS NV, a toaster-sized unit that houses 4 hard disks and connects to your network to provide a common storage pool. I initially reviewed the unit here.

Everything was going along well until I received a technical support email informing me that overheating problems in some power supplies required a mod to the unit. As luck would have it, my unit was within the range of affected devices. I checked the temperature the unit was operating at by looking at the status screen of the built-in web server, and everything looked OK.

As my equipment room at home is reasonably well ventilated and air conditioned, I figured that would be the end of the story. Unfortunately not. Coming home from dinner out one evening, I was greeted with the unmistakable and panic inducing smell of electrical burning. The sniff test revealed the ReadyNAS as the culprit.

I did a quick system shutdown, and then unplugged the unit. Checking the online support forum, it was clear this was a common problem, and the new owners of Infrant, Netgear, were replacing faulty power supplies. My challenge was that I had imported three of the units from the United States directly, and the Netgear support call centre, which turned out to be in Australia, didn't know or want to know anything about the problem.

After getting increasingly frustrated, the tech finally suggested that if I called the Netgear support number after 6pm local time, I would get the US call centre instead of Australia. That actually worked, and I was able to walk the phone jockey through the problem and get an RMA. Since I was going to be in the US anyway, I figured I would have the replacement power supply shipped to me there and then bring it home and do the swap myself.

All of which was great, except that Netgear never shipped the replacement, and charged my credit card for shipping.

On returning to Singapore, I was able to make contact with the local Netgear office, and the extremely helpful Andrew Tan. In the end, I was able to do a swap with him at their office in Raffles Place, and install the new power supply myself.

So a happy ending, but a few insights as well.

I had always thought of the NAS as extremely safe archival storage because of the 4 disks and RAID arrangement that allows data to be recovered even if there is a disk failure.

What I didn't consider was that a power supply failure would cause all the data to be inaccessible because the RAID controller and software format are essentially proprietary. I did find some forum posts about using Linux and some utilities to get at the data, but that is way too hard for most.







StarHub - Smart TV HubStation Set Top Box Update


I was one of the early adopters of Starhub's Smart TV HubStation DVR set-top box back in March, 2006. I did a review at the time. And it was dreadful. The unit was consigned to the dead box and forgotten.

Having moved to a new apartment, and re-installed the home theatre at our new place, the Starhub box ended up connected again.

After powering up and loading new firmware, I am happy to report the thing actually, mostly, works properly now. The firmware revision has moved from 1.10 to 1.23, so there have obviously been continuous attempts to fix the problems.

The freezing that happened every time one fast forwarded through recorded material is gone. The scheduled recordings now actually take place. The time to move between channels is still too slow, and of course there is no way to burn DVD's of the recorded material. The user interface has a couple of bugs, particularly the inability to select a channel from the schedule screen, which the normal digital set-top box allows.

All in all, a pedestrian offering, but one that is now functional.



Tweaking the Asus Eee Pc


Further to my review of the Asus Eee PC, I have now had the chance to try a few more tweaks, both software and hardware.

Following instructions given on Eeeuser.com, I managed to reveal the Start button and create a filled menu structure for it. Going a step further, I also applied the mod that gives access to the underlying Xandros Linux interface, which is well described here. Feeling lucky, I used the Synaptic package manager to install a couple of additional repositories and then installed VLC, the excellent multi-codec media player.

On the hardware front, I decided to add additional memory to the unit. The model 4G which I have, ships with 512Mb. There is absolutely no reason to add more memory with the existing applications, but since it was possible....

The memory slot is under a cover on the rear, and just takes the removal of two screws to access. Remember to remove the battery and ground yourself before playing with the guts. There is only one memory slot, so you are throwing away the 512Mb SO-DIMM that comes with the unit, and replacing it with a 1 or 2Gb SO-DIMM DDR2 5300 667Mhz RAM card.

I chose the 1Gb size as it was relatively cheap, and the Linux image only recognizes 1Gb. A check on Hardwarezone showed the current pricing for memory of this type, which was followed by a quick trip to Fuwell at Funan, resulting in the exchange of S$32 for the SO-DIMM.

Installation took all of 30 secs, and the Eee PC was back in operation and proudly displaying its new memory total in the System Information panel. As expected, no visible benefits, but I haven't worked with multiple applications open yet.

Anyway, we do this because we can, not because we must.





Linksys CIT400 Skype Phone - Firmware Upgrade


I've reviewed the Linksys CIT400 Skype Phone before, and it continues to see heavy use by the wife, proving its high SAF (Spousal Acceptance Factor). There have been a few nagging bumps along the way, and I finally got around to checking for a firmware update to see if anything had been fixed.

The Singapore Linksys web site is useless when it comes to firmware, and a conversation with a Linksys support tech confirmed that one basically has to use the US site for firmware updates. A quick check showed that there was indeed a new firmware release here, dated 2007 06 29 and taking the code to version 1.0.4.8.

Upgrading is done by downloading the firmware to a PC, then accessing the CIT400 base unit by typing its IP address into a browser. The base unit has a built in web server that gives access to various status and administration pages. By browsing to the downloaded firmware file and clicking the update button, the unit performs the firmware upgrade.

All that worked fine, and things seem a bit more stable with the new firmware.

One other discovery. Starhub announced that subscribers with the HubStation Smart TV Set-top box have "free" internet access through the built in Ethernet port on the back. I didn't really have a use for that until I thought of putting the CIT400 base station there instead of on my normal Maxonline service.

It turns out the 1Mb bandwidth is enough to support good quality Skype calls, and it gets the traffic off my regular network, along with any lingering security fears.







Saturday, December 29, 2007

Searching E-mail

As a certified packrat, I have accumulated vast quantities of e-mail over the years. Working on the assumption that bits are cheap, I have a relatively complete record of my electronic communications.

The problem with the bit bucket approach to data storage is retrieval. How do you find what you are looking for in that huge pile of information?

A number of search programs exist, all with various flaws. Google Desktop leaks information back to the mother ship. Lookout, a search plug-in for Outlook crashes things regularly. Microsoft bought the company, and now offers Windows Search.

The problem with all these programs and plug-ins is that they only do literal search. If you are looking for a phone number, but the word "phone" does not appear in an email, you will not get a result. The solution is to use semantic search, and a researcher at IBM has created just that - a semantic search solution for Outlook and Lotus Notes called IBM OmniFind Personal E-mail Search.

What I particularly like about this program is that it is free (for now), fast, and clean. When installed in Outlook, a small search button is added to the toolbar. The search results are presented in a simple web browser page that looks very similar to Google.

Downloading requires registration with IBM.



Toy Alert - ASUS Eee PC


ASUS have managed to create something for which I have been waiting for a very long time - an inexpensive (S$598), usable, small form (225 × 165 × 21mm), notebook computer called the Eee PC. When you consider a Nokia N series or Windows Mobile smart phone is over S$1,200, the value proposition for the Eee PC is compelling.

Even more interesting is the market reaction. Sales are way ahead of projections, with the Taipei Times reporting
more than 350 thousand units sold, and predictions of 5 million to be shipped in 2008. The user community is already huge, with web sites, forums, wikis, and articles proliferating all over the 'net. That puts the Eee PC in iPod territory.

I won't bother to go into all the specs or provide a detailed review as that ground has already been well covered by others. It comes with Wi-Fi, a solid-state disk for storage, 3 USB slots, Ethernet port, integrated web cam and microphone, an external VGA connector, a removable battery, and a decent keyboard and touchpad. The 7 inch LCD screen is fantastic, and the default fonts and type sizes are very comfortable for my old eyes, unlike the more expensive UMPC's like the Toshiba Libretto, Sony Vaio, and OQO.

This little device is really going to shake things up in the operating system world. The model I bought came with Xandros Linux wrapped in a particularly simple and easy to use menu system. All the applications you need (to surf the web, send and receive email, use Skype, create and read documents, play games) are already installed. Linux is suddenly on the desktop and actually being used in anger.

Although I have installed Linux systems over the years in order to have a look, I am a firm Windows XP user. Linux just seems too fiddly and time consuming compared to Windows. The default installation of Linux on the Eee PC is anything but fiddly. It just works, and that is what good software should do.

Using hints and instructions I found by googling support forums, I have already modified the OS to reveal the advanced desktop which ASUS decided to hide, and installed my favourite media player, VLC.

It is also possible to install Windows XP on the unit. A DVD disk is provided which contains the Xandros image and the drivers necessary to complete a
Windows installation. ASUS is shipping models that have more memory, storage, and XP natively installed, but they have not appeared in Singapore yet. I was so taken with the device that I didn't want to wait for the higher spec units.

The ultimate recommendation I can give is that I was so impressed with the Eee PC, I left my usual ThinkPad behind and only took the Eee PC along on a recent 8 day holiday. I was able to access all my email accounts, check the weather forecast, and complete an Internet check-in for the return flight.




We do love our SMS

ZDNet Asia reporter Victoria Ho has a story about SMS growth based on findings from Gartner.

The numbers are truly staggering. Asia accounted for 1.5 trillion messages in 2007 out of a total of 1.9 trillion messages transmitted world-wide. The Gartner analysts are predicting growth of over 19% in 2008.

There are approximately 6.6 billion people in the world, and most of those don't have cell phones. Those that do, have very busy thumbs.

Add to the messaging total all the Blackberry users pushing email, all the IM conversations taking place on MSN, AOL, Yahoo and the like, and all the Skype and VOIP services, and one gets the strong impression that the human animal craves communication. The future of social networking seems secure, even as it evolves and mutates to take advantage of new channels.





Thursday, December 13, 2007

Smoking is an IQ test you fail in public

With all the evidence linking smoking to a range of health impacts, and with that evidence particularly pointing to the effects on women, I am astonished at the number of girls and women who continue to smoke.

I was heading out for lunch today, and had to pass through a group of otherwise attractive women, all puffing away on cigarettes. My first thought was how pathetic it is to have to reveal an addiction in front of strangers, and then I wondered at the thought process that led them to take up smoking in the first place.

Which led to the bumper sticker:

Smoking is an IQ test you fail in public

Wednesday, December 12, 2007

Come out of the cage - GSM in North America

Like animals kept in a cage so long they are scared to come out when the door is left open, North American cellular users seem unable to grasp the concept of a standards-based cellular network.

There has been a lot of press calling for open networks recently, kicked off in an op-ed piece by Walt Mossberg of the Wall Street Journal demanding cellphone perestroika. American cellcos have adopted a business model in which they tightly control which handsets are sold, and heavily discount the equipment by locking subscribers into long term contracts.

Whenever choice is limited,
the result is rather predictable. The range of handsets available in the most technologically advanced country in the world is tiny compared to places like China, Hong Kong and Singapore, where hundreds of handsets are available at retail shops and from the cellcos directly.

Verizon, one of the main cellcos in America, and famously the one that passed on the iPhone, has now announced that it will "open" its network to external devices. In a bizarre twist, AT&T, which operates using the GSM standard, has announced that it is open too. I say bizarre, because by definition, GSM is open. People all over the world move between carriers everyday, with any device certified as GSM compliant.

It's called roaming. And no, you don't have to have permission to activate.

In an article in Infoworld, an AT&T spokesman is quoted as warning "
We can't guarantee the performance of the device, of course."

Which is nonsense. If a GSM-certified handset fails to perform on AT&T's GSM network, the problem is with a non-compliant AT&T.

Knowing that the situation in the US and Canada was not competitive, I equipped eldest daughter with the latest Nokia handset purchased in Singapore before sending her off to university in Canada.

Like AT&T, Rogers, the operator of the GSM network in Canada, has kept a stranglehold over handsets. Unlike other countries with GSM coverage, it is almost impossible and certainly uneconomic to purchase a prepay SIM card for use while in Canada. The staff at the shops don't seem to even understand the concept. You can however, sign up for a normal post-pay account.

And guess what. That foreign, unlocked, non-tested, unblessed handset works perfectly.

Who knew.






Tuesday, December 04, 2007

Who needs a computer anyway?

There was a post on Good Morning Silicon Valley today referencing an article in the Sydney Morning Herald about the fact that half of the top ten books in Japan in the last 6 months were written on cellphones. As usual when exploring cultural trends, the Japanese tend to be out there first. Not everything starts in Japan, but if you want to look for unexpected societal implications of technology, Japan bears a look.

As someone who started using computers during a compulsory statistics course while at university, the journey from punching holes in cards on a keypunch to writing novels on cellphones is quite extraordinary. What I have also noticed is that the time to progress from one dominant method to the next has compressed beyond recognition.

If you consider that writing and paper go back thousands of years, printing goes back hundreds of years, the typewriter was invented just over a hundred years ago (1868), and the Teletype was in mass use in the 1950's, there is a pace of change that is exponential.

Within my own family, my grandparents had a discipline of writing letters to the family on Sunday nights. Each of them had portable typewriters that had traveled with them all over the world. I also learned to type on a mechanical typewriter, but it was the IBM Selectric that greeted me by the time I started work. Within 5 years, AES word-processing machines started to show up, and it was only 10 years later that PC's had completely replaced stand-alone typewriters and word-processors.

My dominant method of writing and communicating has been the PC and email. Although I did use typewriters and carbon paper when I first joined the diplomatic service, I rapidly shifted to PC's and WordStar, when I started assembling my own computers in the mid '80's. This was the time of the first modems running at a glorious 300 baud, and the advent of the free Bulletin Board Systems (BBS) with their forums and messaging.

For my children, only two years apart in age, I can see a difference already in their approach to written communications. The eldest grew up with instant messaging and gaming, and she barely uses email. For the youngest, email is already a thing of the past. She lives exclusively on her cellphone, using SMS for written communications.

Which challenges the whole idea of "the written record".

Our ideas of permanence and persistence are not keeping up with the change in technology. Carving marks on rocks gives you a pretty permanent record. Papyrus has lasted for milennia. Paper, if made acid free, last hundreds of years. But now we have thermal printing, laser printing, and ink jet printing, all with lives measured in tens of years. Our written record is becoming ephemeral, lasting only temporarily.

While electronic records seem permanent, the reality is that the storage media - disk, tape, optical disc - are fragile and easily corrupted. More importantly, even if the data survives, there is a dependence on the continued existence of computers, operating systems, and application programs in order to access the data. Although we are awash in information, our historical record is surprisingly delicate.

What has replaced persistence is presence. I don't care what you said in the past, I just want to know if you are online. Services such as MSN, Yahoo Messenger, ICQ, and Skype have changed the rules of the communication game from content to contact.

There is an assumption that there is no record - what I say to you will disappear when we stop talking. Nothing is permanent. This accelerates with SMS, in which even the device being used to communicate, the cell phone, is viewed as a fashion item rather than a communication channel. Replaced on a whim, the record of messages is erased without a thought.

The same behaviour can be seen on social networks such as Facebook and MySpace, where pictures of people doing things they would probably rather forget about are routinely posted. There seems to be a genuine sense of surprise when warnings are given that these photos may come back to haunt one later in life.

After all, isn't stuff supposed to go away when you disconnect?





In Japan, cellular storytelling is all the rage

Justin Norrie
December 3, 2007 - 10:29AM

It seems improbable, even at this early stage, that 21-year-old Rin (a nom de plume) might one day be granted a place alongside Fyodor Dostoevsky in the pantheon of literary giants.

The nursery school teacher from Kokura, in Japan's south, is celebrated for her skill with stichomythia and crude colloquialisms but not, like the great Dostoevsky, the extent to which her writing illuminates the darkest machinations of the mind.

For the time being at least, however, she is entrenched alongside the Russian master in Japan, where the two have become major best-sellers of fiction this year.

A new translation of Dostoevsky's classic The Brothers Karamazov, released in July, has surprised its publisher by notching up more than 300,000 sales already - but it is Rin's rather less challenging Moshimo Kimiga (If You ...), a 142-page hardback book about a high-school romance, that has caused the bigger fuss.

"I typed it all on my mobile phone," Rin explains matter-of-factly over the same device. "I started writing novels on my mobile when I was in junior high school and I got really quick with my thumbs, so after a while it didn't take so long. I never planned to be a novelist, if that's what you'd call me, so I'm still quite shocked at how successful it's turned out."

So successful that one volume of her book, which began its life in a series of instalments uploaded to an internet site and sent out to the phones of thousands of young subscribers, has sold more than 420,000 copies since it was converted into hardcopy format in January.

Remarkably, half of Japan's top-10 selling works of fiction in the first six months of the year were composed the same way - on the tiny handset of a mobile phone. They sold an average of 400,000 copies. By August, the president of Goma Books, Masayoshi Yoshino, was declaring in a manifesto that he was determined "to establish this not simply as a fad, but as a new kind of culture".

Conservative literary academics in Australia who have been huffing about the "radical" study in high-school English courses of SMS messages as "text" have cause to be anxious.

In just a few years, mobile phone novels - or keitai shousetsu - have become a publishing phenomenon in Japan, turning middle-of-the-road publishing houses into major concerns and making their authors a small fortune in the process.

Usually they are written by first-time writers, using one-name pseudonyms, for an audience of young female readers - who, in Japan especially, consult their mobile phones so regularly that the habit could be mistaken for a tic. The stories traverse teen romance, sex, drugs and other adolescent terrain in a succession of clipped one-liners, emoticons and spaces (used to show that a character is thinking), all of which can be read easily on a mobile phone interface. Scene and character development are notably missing.

Koizora (Love Sky) by Mika has sold more than 1.2 million copies since being released in book format last October. The story, about a high-school girl who is bullied, gang-raped, becomes pregnant and has a miscarriage in a saga of near-Biblical proportions, will soon be made into a movie.

Mayumi Sato, a 37-year-old editor at Goma Books who turned Rin's episodic melodrama into a bestselling book, says it is also her favourite of the new generation. "I was actually crying at one point while I was working on that one," she says about the story of a high-school girl's fight against HIV.

"It might seem strange that young readers are going out and buying the book after they've already read the story on their mobile. Often it's because they email suggestions and criticisms to the author on the novel website as the story is unfolding, so they feel like they've contributed to the final product, and they want a hardcopy keepsake of it."

Maho no i-rando (Magic Island), a site that has free tools to help readers create their own mobile phone novels, has accumulated nearly 1 million works since it was set up seven years ago.

Predictably, the surge in popularity of crude, cellular storytelling has raised eyebrows in academic circles.

Toru Ishikawa, a professor of Japanese literature at Tokyo's Keio University, points out that Japanese mobile phones allow their owners only a limited selection of kanji, the Chinese characters regarded by Japanese as more intellectually demanding than their native syllabary. "The size of the screen also necessitates that [authors] use short, simple sentences with basic words. If that's how you measure the quality of literature, then yes, the prevalence of writing like this will water down Japanese literature.

"But it could also encourage writers to be inventive with language in new ways. Language must always evolve."

Rin says she often reads more challenging Japanese classics and acknowledges that her work is deliberately aimed at young people.

This story was found at: http://www.smh.com.au/articles/2007/12/03/1196530522543.html

Sunday, November 18, 2007

Achieving Karmic Environmental Balance


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In 1966, my grandfather, William Arthur Wall, decided that he wanted to grow trees. With the help of the Ontario government, he located 195 acres of abandoned farm land that was available from a tax sale, and had the land plowed into furrows for a tree farm or plantation.


Using seedlings grown at the Kemptville Nursery, he planted Red Pine and White Spruce. The initial planting was done by machine, but the quality was poor, and my grandfather decided that the planting should be done by hand in future. And so we did. With a bucket containing bundles of 2-3 year old seedlings, and a shovel, we walked the rows, ultimately planting 150,000 trees.

As a 10 year old kid, the work seemed impossibly hard. The buckets were heavy, the mosquitoes relentless, the weather cold. While I retreated to the car to recover, my grandfather would just keep working.

I learned a few important life lessons from the experience:

You need to work hard to get something you want,

It is never too late to start (what was an old man doing planting trees??)

Some things take longer than next week or next month to accomplish.


It is difficult to adequately describe the sense of accomplishment one gets when looking at a forest, knowing that before, there was only scrub. The transformation of the area has been incredible, with a big increase in wildlife as well - birds, groundhogs, porcupines, and signs of other larger animals.

Having spent most of my working life involved with information technology, the one constant has been change. I read, research, and learn, aware that the useful life of what I know will likely expire in less than 24 months.

It is some comfort to know that by acting as the steward of a forest, I have something in my life to counter-balance the pace and waste of IT. When I think of all the paper that is consumed by the process of automating information processing, I take karmic relief in the knowledge that the big ledger in the sky is balanced by the contribution of biomass, habitat, carbon sink, and whatever other environmental factors forests contribute.

I have to say though, the personal benefits are limited to the non-financial. The economics of growing trees are not pretty. One has all the capital costs up front, running costs in the form of property taxes, and event costs in the form of pest control and natural disasters such as ice storms and fires. The bottom line is that this is a labour of love. So far, it has been a money pit.

If you feel the need to redress your environmental karmic balance, send money, and I will plant a tree in your honour.







Thursday, November 15, 2007

V-Gear LanDisk Firmware - Version 024


It seems that V-Gear has indeed disappeared.

I have received a number of requests to post a copy of the last firmware update I have, which is version 024.

Since Blogger doesn't allow posting of files directly, I have created a page on my web site. The firmware is available as a .zip file, since Homestead doesn't allow posting of .bin files (notice a theme developing here?)

To download the firmware, click here: V-Gear LanDisk firmware version 024





Monday, November 05, 2007

Car-Sharing firms merge

The technology magazine RedHerring is reporting that two car-sharing firms in the U.S. are merging. The result gives an operator with a footprint that covers a significant number of metropolitan areas in the U.S.

Zipcar Carpools with Flexcar

Venture-backed Zipcar, whose by-the-hour car-sharing service is used by college students and urban dwellers, is merging with Flexcar, a cross-continent rival service funded by Steve Case’s Revolution, the companies said Wednesday.

In a conference call, Scott Griffith, chairman and chief executive of the combined company, said the top post-merger shareholders will be venture capital funders Benchmark Capital, Greylock Partners, Globespan Capital Partners, and Revolution. Financial terms of the deal were not disclosed.

Jonathan Seelig, a managing director at Boston-based Globespan, said in a telephone interview that bigger is better in the car-share business. "This business is better at scale," he said. "I love that I can use cars in San Francisco, where I travel frequently and Seattle, where I also spend some time. It’s about more people, more cars, more places."

The only markets where the companies compete head-to-head are San Francisco and Washington, D.C. Cambridge, Massachusetts-based Zipcar operates in markets including New York City, Boston, Toronto, and London. Flexcar operates in Los Angeles, San Diego, Atlanta, Philadelphia, and Seattle, where its headquarters were located.

“There’s very little geographic overlap between the two companies,” said Mark Norman, former chief executive of Flexcar, who becomes president and chief operating officer of the combined company, which will take the Zipcar name and be based in Cambridge.

Mr. Griffith said the combined company will have about 180,000 users, about 120,000 of whom were Zipcar members. The deal is expected to close by week’s end.

"When we acquired Flexcar in 2005, our goal was to bring car sharing to more people in more places," Mr. Case said in a statement. "The Zipcar merger will accelerate this effort."

In July 2005, Zipcar raised $10 million in a funding round led by Benchmark, followed by a $25 million round in November 2006. Officials said the combined company has sufficient funding to take it through the merger and beyond.

In New York City, Zipcar’s rates start at $5.85 per hour and $58.65 per day for frequent users and $10 per hour or $69 per day for occasional users.

Wednesday, October 24, 2007

What Happened to V-Gear?


I was doing a routine check for firmware updates the other night (trust me, this is what nerds do for entertainment), when I got a "Page Not Found" message from V-Gear. This is the company that makes the low-cost, low-end NAS enclosure that I have written about before.

Thinking that I had got the address wrong, I tried all the variations, including adding a Taiwan suffix(.tw) and even trying the website for the parent company, Asiamajor. All came up dead. Using Google's cache facility, I was able to confirm that the pages used to be there, and that the address was correct.

Not sure if they have gone out of business or just suffered some sort of catastrophic web site failure.

As far as I know, the last firmware update for the LanDisk was 024. It appears that they released an updated model of the equipment sometime last year called the LandDisk Pro, but the firmware is different.




Heads We Win, Tails You Lose - Singapore's CPF


Singapore has, since 1955, had a particularly good solution to the problem of providing a social safety net. Rather than simply have the government as provider of last refuge, the Singapore government instituted a transparent and relatively straightforward compulsory system for the collection and administration of social security monies.

The Central Provident Fund
, or CPF, to give it its normal TLA, assigns every working citizen and permanent resident an account into which a portion of wages are paid, with contributions from the employer and employee. With online access, one's CPF account looks very much like a bank account, meeting the tests of transparency and good order.

That's the good news.

The bad news comes, predictably, whenever governments have large pools of money sitting around. There is a primal itch to do something with the funds. And so the CPF has been tweaked, stretched, re-purposed, and generally abused into the service of a number of different goals deemed worthy by the administration of the day.

One only has to look at the Mission and Values statement on the CPF web site to see the distance that has arisen between the primary mission:

Mission

“To enable Singaporeans to save for a secure retirement.”

Vision

“A world-class social security organisation providing the best national savings scheme for Singaporeans to enjoy a secure retirement.”

and the current Corporate Philosophy:

"The basic purpose of the CPF is to help members meet primary needs like shelter, food, clothing and health services in their old age or when they are no longer able to work."

The mission has been extended from saving for retirement, to cover shelter, health services, and unemployment. Investing in shares of Singapore Telecom, and providing funds for education have also featured over the years.

Once it was decided in 1968 that home ownership was a national goal, the CPF was modified to allow use of savings for home mortgages. This has spawned a whole bureaucracy to handle the movement of funds between CPF and banks and the Housing Development Board.

Singaporeans don't have sufficient medical insurance? In 1984, the CPF was used to fund Medisave, and in the process, create two accounts where there used to be one, so now CPF has an Ordinary Account, and a Medisave account.

Worried that people are putting too much of their savings into housing (ah, the law of unintended consequences), create a third account - the Special Account - to remove funds available for housing.

By 1988, worries were expressed that people would run out of money for their retirement before they died, and so a Minimum Sum Scheme was introduced, forcing contributors to leave money with CPF even though they had retired and presumably earned the right to their money.

Worried that people are relying too heavily on government for their retirement and need to take more responsibility for their future? Create the CPF Investment Scheme (CPFIS) in 1997 to allow a certain portion of funds to be used to buy certain "qualified" investments. Oh, and give the three local banks a monopoly on handling the accounts created, allow them to charge whatever they want, and don't insist on any service standards.

The economy has also played a role in CPF changes. When the government became worried that contribution rates were making Singapore uncompetitive, the employer contribution rate was reduced, restored, and then reduced again.

And so CPF has grown and mutated, serving whatever hot issue of the day needs a solution. What should be a straight forward retirement savings system, has become a multi-headed hydra with tentacles into most areas of Singapore life. Which is all well and good. Governments can do whatever they want, and people deserve the governments they get.

The effect of constantly tweaking a system set up to do one thing in order to make it do other things is complexity and the destruction of predictability. With each new mission, the original CPF has become more complex, more rigid, and more unpredictable.

But now to the latest assault on the CPF. Having done the numbers, the government actuaries are staring at a shortfall in CPF funds for members even though the Minimum Sum has been raised every year. The driver in this case is an increase in life expectancy. Although the official retirement age remains at 60, people are living into their 80's, destroying the underlying actuarial assumptions for the CPF.

What to do? One obvious solution would be to raise the retirement age. There are few societies that can afford to have a large portion of their population unproductive and attempting to live off savings.

Instead of taking this somewhat unpopular step, the government is proposing to break the basic promise of the CPF.

To quote from a paper comparing the CPF with the US Social Security system,

"
the most salient features of the [CPF] scheme have not changed since 1955: it is compulsory, its basic principle is thrift and self help; and the contributions made by each member are earmarked for the benefit of the individual, with no redistribution among members"

The basic principle of each individual being the beneficiary of his own contributions is about to be violated by the proposed introduction of compulsory annuities which will commingle contributors funds into an external risk pool. Instead of having access to the money you worked for and saved, you will be forced to turn it over to an insurance company that will pay you a monthly sum. If you die the day after, tough, you lose everything.

Unless you have the luck of Methuselah and live longer than the actuarial tables predict, this is a pretty lousy deal. With interest rates among some of the lowest in the world and below the inflation rate, a Singaporean annuity is a financial disaster.

More importantly, these sudden changes to the rules destroy any planning that a prudent person has made for his own retirement. Funds that are earmarked for retirement are long term and patient money. We are also lectured about the power of compounding interest and the futility of market timing. Save now, and you will be fine later.

Except when "they" keep changing the rules. How is one supposed to plan, or trust, the guardian of one's retirement funds when the rules change unpredictably?

Ironically, there is still one situation in which the CPF achieves its original promise of funds for retirement. You can get all of your money, without any hold backs. Just promise to leave Singapore and never come back.

History of the CPF
Analysis of the CPF







Sunday, October 14, 2007

Deferred Gratification

There is considerable research about the way in which humans tend to prefer immediate gratification over deferred reward. Just try offering a child a choice between one candy now, or two candies in 15 minutes. The choice is almost always immediate gratification.

Having had the opportunity to receive share options while negotiating employment contracts, I have always tried to take the more cerebral approach and defer immediate compensation (salary) for the larger potential payoff of stock appreciation. Sadly, my track record has been 1-3 so far, with the options expiring worthless for various reasons.

So it was with considerable wariness that I approached the decision the last time it was required. I still wanted the options, but decided to balance things more to the immediate gratification side.

Too bad, the options actually paid off this time.

Apart from the financial gain, which is always welcome, the more important result has been the feeling of ownership and the resulting subtle modification to behaviour. It is really hard to talk about "them" when you are an owner. If more companies understood the sense of inclusion and responsibility that ownership brings, there would be a lot more empowered and committed employees.

Going Mobile

Apart from a brief period when I had an employer provided car, I have been without wheels in Singapore. This has been a matter of rational choice and some emotional regret.

The rational choice comes from the absurd price of motoring in Singapore. To purchase a car is not just a matter of putting one's cash on the table, but rather a complex journey through permits, taxes, monopoly dealerships, and financing options that make the U.S. sub-prime mess look like child's play.

To buy a car in Singapore is to commit funds which would secure shelter in any other country. If one can mentally dispose of that ugly thought, there is also the matter of bidding for a Certificate of Entitlement (COE), which fluctuates in price in a way that would warm the heart of any commodity trader.

Having secured permission to buy a vehicle, there is then the dealer, who basically tells you what you will get and at what price. Add insurance, road tax, radio tax,
gas at almost S$2 a litre, parking at S$4 an hour, and you have an economic disaster on your hands.

In the end, it is much quicker and cheaper to just take taxis, or use the car sharing schemes around town. Except on the eve of public holidays. Or when it is raining. Or in the CBD at 6PM.

Which leads to the emotional regret. The car was always the symbol of freedom for any kid coming of age. Growing up, 16 was not the age of majority, it was the age you could get your driver's license, the real moment of adulthood for a Canadian teenager. Relying on other people to drive you around is a drag, even if they are limo drivers.

Having been forced out of our home by an en bloc sale, the long balance between rational thought and emotional regret fractured with our new location. Instead of a steady stream of taxis cruising by our front door, we are now in a taxi-free zone that makes spur of the moment travel impossible.

And so the car as saviour. It still doesn't make economic sense, but it sure helps soothe the trauma of missing mobility.

Which leads to the next decision. Put simply, "What car are you?"

In Asia, cars are an extension of "face" or status, hence the quite absurd market share of Mercedes, BMW, and other luxury brands. Thankfully, I am not wired that way, and could care less about brand. OK, I wouldn't voluntarily drive a Hyundai. There, I said it.

And beyond brand, what type of car should one buy? In an urban environment, what possible use is there for a Porsche Cayenne SUV? Given that most parking lots in Singapore
are so narrow they seem designed for bicycles, not cars, the effort of parking an SUV is intimidating at best. A mini-van screams "soccer mom", so that doesn't work.

With SUV's and mini-vans off the list, a good mid-life crisis would argue for a Porsche, or Corvette. Luckily, the first is too expensive and the second is not available, narrowing the search to something sporty, small externally, large internally, and preferably somewhat cheaper than a house.

Enter the MINI Cooper S. 175BHP, 0-100 in 7.1 seconds, and generally a hoot to drive. Easy to park, and very comfortable to sit in.

I know, rationally it makes no sense at all. Emotionally however, my face aches from smiling so much.




Sunday, May 06, 2007

Aviation Milestones

Having just landed in Singapore after taking the world's longest non-stop commercial flight (18.5 hours, Newark to Singapore on an Airbus A340-500), I was thinking about all the flying I have done.

I have been flying on commercial aircraft for a very long time, starting with Vickers Viscounts and Vanguards with Trans Canada Airlines back in the '60's. Also the DC-3, landing on a grass strip at Whitehorse, in the Yukon.

DC-9's were the main aircraft of Air Canada for inter-city routes, and of course, the Boeing 707 for intercontinental flights. I remember flying Pan Am from New York to Lagos, Nigeria, which seemed interminable, particularly as the in-flight entertainment was a 1 hour music loop that repeated 10 times.

By the time I got posted to Hong Kong in 1982, the Boeing 747 was the dominant aircraft for long distance flights, and it has been my favorite through all of its variants. I was on the first Cathay Pacific non-stop flight between Hong Kong and Vancouver, using the new 747-300 with Rolls-Royce engines. With the relatively short runway at Kai Tak, and the fuel load required for the distance, we started the take-off roll with the tail almost touching the fence at the beginning of the runway. Today, such a flight is routine, but it sure was exciting the first time.

British Airways ran a promotion in the late '80's in which you could get a flight on the Concorde if you flew into London on a first class BA flight. At the time, I had an office in Hong Kong, one in London, and a supplier in the States, so it was easy to arrange an around the world ticket to take advantage of the offer. After finishing up a deal in Columbus, Ohio with Compuserve, I caught the shuttle to NY, and boarded the Concorde flight to London.

I wish I could say the flight was wonderful, because the plane was wonderful - a Formula 1 race car to everybody else's minivans. The reality was less than stellar. The Concorde was so small inside, it was like flying coach on a discount narrow-body. Even the port holes were smaller than usual. The ride was OK when at cruising altitude, but the landing was pretty rough. The plane made the landing approach in a tail down/nose up attitude, which meant you were basically looking up the aisle as you landed. It was noisy and rough, and not something I ever wanted to do again. I am glad I had the experience, but the idea was better than the reality.

I was on the last flight out of Kai Tak, Hong Kong, a very bitter sweet moment. As we taxied out, I could see tens of thousands of people lined up along the airport fence and in the parking garage. It really was the end of an era, with the airport shutting down after we took off, and all personnel and equipment shifting to Chek Lap Kok over night.

The relatively recent addition of the Boeing 777 with its long range versions has made things even more comfortable, with more headroom and storage. The Singapore Airlines cabin treatment in Business and First for the 777-300ER is amazing, with a huge seat that lays flat, big LCD display, power point, and sliding table/desk. It is never a pleasure to fly, but this is the closest to "normal" that any airline has come. It has allowed me to keep my sanity while maintaining a monthly commute to Europe from Singapore.

Friday, April 13, 2007

SingPass goes down - what's up?

Finally gathered in one place all the information I needed to file my income tax, and went to the IRAS web site only to be greeted by the following:

SingPass login is temporarily unavailable, please login using IRAS PIN.
We apologise for the inconvenience caused.

myTax Portal is jointly developed with Accenture, NCS, Avanade and Microsoft.



It is nice to see the people responsible so clearly identified when a major system fails. So IRAS, Accenture, NCS, Avanade and Microsoft, what is going on?

For those not familiar with Singapore's government computing environment, SingPass is a national ID and password system. It is used as a common authentication point for accessing all secure services provided by the Government.

Having SingPass go down is inconvenient at the best of times, but this is April 13, and there are only two days left to file income tax returns. The income tax system has become so dependent on SingPass and electronic filing, that individual taxpayers are no longer issued tax return forms or tax info from their employers. It is all online, and only online.

What is interesting about the error message is that it suggests using an IRAS PIN instead of the SingPass.

Great idea except that in it's letter to taxpayers this year, IRAS states
"IRAS will not be sending any paper return or IRAS PIN to you this year"

So IRAS, what is plan B?


Thursday, April 05, 2007

Singapore - En bloc Behaviour

The building I live in has been sold en bloc, and the countdown clock is ticking. As a tenant, I do not benefit from the supposed riches that have been created, rather I lose my home and have to find somewhere else to live.

Other commentators have painted a pretty bleak picture of what happens once the official sales date takes place. In our case, things have started declining even before the official date. What was a well maintained building is now plastered with posters and leaflets ranging from real estate advertisements and financial planning seminars to transcendental yogis offering to help newly rich owners avoid the temptations of sudden wealth (presumably by giving the wealth to them).

When I queried the guards as to why they were suddenly permitting outsiders to post ads on the walls and in the lifts, I was told that the "management" had given instructions.

Right.

This is not going to be pretty.

Wednesday, April 04, 2007

Freezing Hell


I had to wait until after April 1 to post this, or nobody would believe I was serious.

Hell froze over last month.

I am now the slightly bemused owner of an Apple Macbook.

As someone who owned the first Osborne computer, and who happily built PC's running CP/M and DOS, Apple has always been the computer equivalent of Scientology - a cult with lots of publicity and scary, rabid fans.

So why the trip to the dark side?

With the switch to Intel, and the availability of virtualization software, the distance between a "normal" computer and an Apple has dropped to insignificance. It is now possible to run a mixed environment on a single machine, which eliminates the main pain point of losing well understood applications. If you have something that only runs under Windows, it is possible to maintain a Windows virtual machine and still run on the Apple.

Which is all good and rational, but I didn't really need a new notebook, and it is an Apple.

My only excuse is that as an IT professional, I need to stay current with technology, and the damn things keep showing up at work, and people keep asking questions. So it was professional curiosity. Yeah. That's it. Professional curiosity.

So what is the upside of owning an Apple?

Well you get to belong to the cult. Your equipment is all white. The "out-of-box" experience is definitely better than a Wintel machine. It has the best Wi-Fi connect process I have ever seen. It connected to my existing Windows-based network without a problem and I was able to access files on my NAS. The screen really is impressive. The thing actually seems to work OK.

The downside?

It is heavy. It is white. You belong to a cult. The Macbook throws off enough heat to fry eggs. You have to click an eject button to remove a USB drive or the file system gets trashed. To buy accessories, you have to go to Apple stores, and your friends might see you. It doesn't actually do anything I can't already do on my "normal" computers.
It is an Apple.

Saturday, March 24, 2007

Just When You Thought You Had Arrived...

The definiition of "rich" can be very personal. It is often based on something that seemed out of reach growing up, or on comparisons with others. Most people have some sort of number they hold internally that indicates to themselves whether they are well off or not.

Since governement plays such a large role in our lives, it seems appropriate that the American SEC has just changed their definition of "accreditied investor", which is a euphimisim for someone who can afford to lose large sums of money, and who presumably is smart enough to make his own investment decisions.

The Wall Street Journal reported it thusly:

"Now, the government has weighed in. As part of its effort to better regulate hedge funds, the SEC has proposed a new definition for “accredited investor” — someone rich enough to invest in private investment pools without needing protection from government regulators. To invest in hedge funds today, investors need to have $1 million in net worth (including the value of their primary residence), or income of at least $200,000 for individuals or $300,000 for households. The SEC has proposed raising the bar, requiring investors to have $2.5 million in investible assets.

So many people are now worth $1 million (especially if you include the value of homes) that being a millionaire may no longer buy a ticket to that rarified world called “rich.”"

Singapore - En bloc madness and Economics 101

I had an economics professor in university who put a single question on a mid-term exam. What is the most effective way of destroying a city - carpet bombing or rent controls?

Singapore has managed to come up with a third alternative - the abrogation of private property rights through the forced sale of one's home. The governing law for all this is referred to as en bloc sales.

I have already written about the disruption and waste caused when developers, real estate agents and speculators are allowed to force the sale and destruction of buildings.

I can now also confirm that the economic theory which predicts that investment will cease when returns are no longer certain holds as well. Whether it is rent controls which cause landlords to stop investing in their buildings, or en bloc sales, the result is the same. Perfectly good buildings are being allowed to deteriorate because owners are afraid to invest in case they are forced to sell before they can recoup their money.

The evidence is clear to anyone who is trying to rent an apartment. If there is any chance the building can be forced en bloc, landlords are simply refusing to do any upgrading or repairs. I have been offered apartments in otherwise desirable buildings at very low rents, as long as I am willing to take the apartment as is.

Most of these apartments are coming off lease, and the landlord would normally do a full renovation.

Not any more.

When is the Singapore government going to admit that they made a mistake and that en bloc sales have gone out of control? The number of apartments destroyed in the Orchard area has now exceeded 4,000, and new en bloc sales are announced weekly.

This will eventually stop on its own of course - when all the buildings have been torn down.





Infrant ReadyNAS NV Network Attached Storage



After trying to use a few different low end NAS devices on my home network, I had mostly given up on the category as interesting but immature, and not reliable enough for archival backups.

Most, if not all, the different boxes run a variant of the same Linux-based application to provide Windows file services. The problem is that cobbling together open-source code to produce something that is seamless and mature takes work and care. That just wasn't the case, with unexplained crashes, occasional hangs, and at one point, corruption of the data.

None of that is acceptable when the device is supposed to be the backup of last resort.

A NAS is basically a bunch of disks attached to one's network instead of directly to a computer. This means that it can be seen and used by all computers on the network. The penalty comes with performance, where the speed of the network limits the rate at which data can be written and read from the NAS.

With the growing number of digital images, music files, and videos being stored on computers, along with the usual data generated by word processing, spreadsheet, email, and finance programs, there is a pressing need for keeping a backup that sits outside the primary machine.

A NAS fits the bill perfectly, unlike tape or optical storage, as it is quick to access, and comes in capacities that are at least as large as the primary. Using various flavours of RAID to protect the data, the NAS can also tolerate the failure of a single disk without losing any data.

Which leads me to Infrant. I had never heard of the company until Slim Devices, the company that sells the Squeezebox music streaming device offered a bundle deal with an Infrant NAS and 3 Sqeezeboxes.

The Infrant ReadyNAS NV is a toaster-sized device that contains four 3.5 inch hard disks. As shipped with the Slim Devices bundle, the Infrant was equipped with 1TB of disk, (4*250Gb), yielding approximately 660Gb of usable space.

Doing some research on the 'net, I found that Infrant routinely wins Editor's Choice awards.

The setup of the ReadyNAS NV demonstrated why. All that is required is to plug in the power, and plug in an Ethernet cable. A supplied software utility is run on any PC attached to the same network which "discovers" the IP address of the unit, and launches a setup wizard. There are a huge number of things that can be set and tweaked, but even a novice user should have no trouble completing the setup.

If an email address is provided, the ReadyNAS NV even sends an email every time there is a change in status or if there is a problem.

After the initial setup, all the settings are accessible at any time by using a web browser to access the Infrant's built in web server. The screens are clear and easy to understand.

The whole thing is slick, smooth, and a pleasure to work with.

My unit has now been running for more than 6 months without any problems. It has essentially become invisible, just doing what it was designed for, and providing me with secure, reliable storage.

Highly recommended.