Finally gathered in one place all the information I needed to file my income tax, and went to the IRAS web site only to be greeted by the following:
SingPass login is temporarily unavailable, please login using IRAS PIN.
We apologise for the inconvenience caused.
myTax Portal is jointly developed with Accenture, NCS, Avanade and Microsoft.
It is nice to see the people responsible so clearly identified when a major system fails. So IRAS, Accenture, NCS, Avanade and Microsoft, what is going on?
For those not familiar with Singapore's government computing environment, SingPass is a national ID and password system. It is used as a common authentication point for accessing all secure services provided by the Government.
Having SingPass go down is inconvenient at the best of times, but this is April 13, and there are only two days left to file income tax returns. The income tax system has become so dependent on SingPass and electronic filing, that individual taxpayers are no longer issued tax return forms or tax info from their employers. It is all online, and only online.
What is interesting about the error message is that it suggests using an IRAS PIN instead of the SingPass.
Great idea except that in it's letter to taxpayers this year, IRAS states "IRAS will not be sending any paper return or IRAS PIN to you this year"
So IRAS, what is plan B?